Shipping Policy

At Assence, we are dedicated to providing you with a smooth and reliable shipping experience. All our footwear is carefully checked for quality and authenticity before being shipped from our international fulfillment center, ensuring they meet our high standards. Once your order is placed, you'll receive a confirmation email with tracking information, allowing you to follow your purchase every step of the way.

 

Shipping Times & Processing

 

We strive to process and dispatch all orders swiftly.

  • Order Processing: All orders are processed within 1 business day from the date of purchase. Once your order is processed and prepared for shipment, you will receive an email confirmation with your tracking details.

  • Estimated Shipping Times: We offer worldwide shipping, and delivery times may vary by location. Below are our approximate shipping estimates from the dispatch date:

    • USA & Canada: 7-10 business days

    • Europe: 7-10 business days

    • Australia: 7-14 business days

    • Rest of the World: 10-20 business days

  • Please Note: These shipping times are estimates and can be affected by factors beyond our control, such as customs clearance, local postal service efficiency, or unforeseen circumstances. We recommend using your tracking number for the most accurate updates.

 

Order Tracking

 

Once your order has shipped, you will receive a tracking number via email. You can monitor the progress of your delivery by visiting our website and entering your tracking number.

 

Shipping Charges

 

Shipping charges are calculated based on your location and the shipping method selected at checkout. The total shipping cost will be clearly displayed before you finalize your purchase.

 

Customs and Import Duties

 

For international shipments, please be aware that customs and import duties may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in your purchase price or our shipping costs. Customs policies vary widely, so we recommend contacting your local customs office for specific information regarding potential fees.

 

Delivery Address Accuracy

 

It is crucial to ensure your delivery address is accurate and complete when placing your order. Assence cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If your package is returned to us due to an invalid address or if it remains unclaimed/undeliverable, we will not be able to issue a refund. Please contact us as soon as possible if you need to make any changes to your shipping address.

 

Delayed Shipments

 

While we make every effort to ensure timely delivery, occasional delays or lost shipments can occur. During periods of high demand, your package might experience a slight delay, with a maximum delivery time of up to 20 business days. We appreciate your understanding as we work to provide the best service possible within our control.

If you believe your order is significantly delayed or lost, please contact us at support@assence.shop, and we will promptly assist you in resolving the issue.

Thank you for choosing Assence! We value your business and are committed to delivering your orders to your satisfaction.