





Safety First Solid Step
FAQ
I didn't receive a confirmation email. What should I do?
I didn't receive a confirmation email. What should I do?
We're sorry you didn't receive your confirmation email. This usually happens due to a typo in the email address provided during checkout. Please email us at infoorderssolidstep@gmail.com, and we'll correct the address and resend your confirmation.
I accidentally ordered the wrong color or size. What can I do?
I accidentally ordered the wrong color or size. What can I do?
If you've ordered the wrong color or size, please contact us immediately at infoorderssolidstep@gmail.com. We process orders quickly, usually within 1-2 days, so contacting us promptly will give us the best chance to correct your order.
What if the shoes I order don't fit when they arrive?
What if the shoes I order don't fit when they arrive?
If your Solid Step shoes don't fit when they arrive, please simply email our dedicated support team at infoorderssolidstep@gmail.com. We'll provide you with clear, step-by-step instructions on how to proceed with your return or exchange to ensure you get the perfect fit.
Do Solid Step Safety Work Shoes come with insoles already?
Do Solid Step Safety Work Shoes come with insoles already?
Yes! All Solid Step Safety Work Shoes include our standard comfortable insoles. Your FREE EXTRA Solid Step Insoles Pair is an additional gift to further enhance your comfort and support.